What information we collect about you

The information we collect about you will depend on the nature of our engagement with you. We collect information about you when you provide it directly to us either through our support channels or on our digital properties.

Account and Profile Information

We collect information about you such as your name, address, email and phone number when you register for an account, subscribe to our newsletter, create or modify your profile or preferences, or make a purchase with us. For example, you provide your delivery information when you purchase a product from us. Our site uses cookies to keep track of your shopping cart only.

Content you provide through our website

We collect information about you in content that you submit to our websites. For example, you provide content to us when you provide feedback, submit reviews, participate in interactive features, surveys, contests, promotions, activities or events. We monitor and collect information about how you interact with our websites. For example, we look at how you interact with the different pages, features and content on our websites, such as, pages you visit, videos you watch and products you look at to name a few.

Payment Information

We collect, through our payment providers (e.g. Stripe) certain payment and billing information when you purchase a product from Future-Proof. For example, we ask you to designate a billing representative, including name and contact information, upon purchase. You might also provide payment information such as payment card details, which we collect via secure payment processing services.

Device and Connection Information

We collect information about your computer, phone, tablet or other devices you use to access our digital properties. This includes information about your operating system, browser type, IP address, URLs of referring/exit pages and device identifiers. We use your IP address and/or country preference in order to approximate your location to provide you with a better experience. How much of this information is collected depends on the type and settings of the device you use to access our digital properties.

Cookies and Other Tracking Technologies

Future-Proof and our third-party partners, such as our advertising and analytics partners, use cookies and other tracking technologies (e.g., web beacons, device identifiers and pixels) to provide functionality and to recognise you across different digital properties and devices. For more information, please see our Cookie and Tracking Notice below, which includes information on how to control or opt out of these cookies and tracking technologies.

Information you provide through our support channels

Our digital properties also include our customer support, where you may choose to submit information regarding a problem or query regarding our products and services. You will need to provide contact information, a summary of the problem or query and any other documentation, information and attachments that would be helpful in resolving your query or problem.

Other Partners

From time to time we receive information about you and your activities on and off our digital properties from third-party partners, such as advertising and market research partners who provide us with information about your interest in and engagement with, our products or services and online advertisements.

How we use information we collect

How we use the information we collect depends on which part or feature of our digital properties you use, how you use them and any preferences you have communicated with us.

To provide the Services and personalise your experience

We use information about you to provide products and services to you. This can include, processing transactions, authenticating you on log in to your account, providing customer support and operating and maintaining our products and services and digital properties. Our digital properties also include tailored features that personalise your experience. For example, we may use your browsing and/or purchasing behaviour to deliver you content that is relevant to these behaviours.

For research and development

We always aim to provide the best possible products and services. We use individual and collective feedback to improve our products and services as well as our digital properties. For example, we will action direct feedback given through customer support and product reviews as well as user behaviour with content on our digital properties.

To communicate with you about our products and services

We use your contact information to send transaction emails regarding our digital properties, purchases, invoices and delivery. Our service emails are non-promotional in nature and aimed providing you integral information to our products and services as well as our digital properties. For example, we may be required by law to provide you with purchase invoices after purchase.

To market, promote and drive engagement with our products and services

We use your contact information and information about how you use our products and services as well as our digital properties to send promotional communications that may be of specific interest to you, including by email and by advertisements on other companies’ websites and applications. You can control where you receive these communications as described below under “Opt-out of communications”.

Customer support

We use your information to resolve problems and requests you submit to our customer support team.

For safety and security

We use your information to verify accounts and activity to monitor suspicious or fraudulent activity including on our digital properties.

To protect our legitimate business interests and legal rights

Where required by law or where we believe it is necessary to protect our legal rights, interests and the interest of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions and disclosures in connection with the acquisition, merge or sale of a business.

With your consent

We use information about you where you have given us consent to do so for a specific purpose not listed above. For example we may publish testimonials or featured customer stories to promote our products and services using information about you, with your permission.

How we share information we collect

Your information is shared with third parties that we use to help us operate, provide, improve, integrate, customise, support and market our products and services. For example, this includes analytics and advertising providers.

We will NEVER sell your information or provide your information to any other third party beyond as described. We do not share information to our third parties beyond what is necessary for them to provide their service and we anonymise information prior to sending it.

Service Providers

We work with third-party service providers to provide hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you, they do so on a confidential basis and under instruction and monitoring from us.

Third Party Apps

From time to time we may choose to add new functionality or change the behaviour of our digital properties to deliver better experience for you. Doing so may give third-party apps access to your information and any content you choose to use in connection with those apps. We review the privacy policy and data addendum of all their party apps before we utilise them.

Links to Third Party Sites

Some of our digital properties contain links that direct you to other websites or services whose privacy practices may differ from ours. If you submit information to those third party sites, your information is governed by their privacy policies, not this one. We encourage you to review the privacy policy of any website you visit.

Third-Party Widgets

Our digital properties may include links that direct you to other websites or services whose privacy practices may differ from ours. For example, you may create an account through linking your Facebook or share a product on social media, your use of any information you submit to any of those third-party sites is governed by their privacy policies, not this one.

With your consent

We share information about you with third parties for a specific purpose not listed above when you give us consent to do so. For example, we may ask you for your consent to post your name alongside a personal testimonial. Consent can be withdrawn at any time and we will stop processing your data in the manner you withdraw consent from, provided it does not prevent us from complying with our legal obligations.

Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights

There may be exceptional circumstances that may require us to share your information with a third party if we believe that sharing is reasonably necessary to (a) comply with applicable law, regulation, legal process or governmental request, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect Future-Proof, our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.

How we store and secure information we collect

We use data hosting service providers in Australia, the United States and the European Union to host the information we collect and we and the hosting providers take technical steps to secure your data.

While we implement safeguards designed to protect your information, no security system is impenetrable and we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.

When we hold your information in electronic form, on our IT systems or the IT systems of our service providers, we and they use electronic and procedural safeguards to protect it. If we initially collect your information in paper form, we will destroy that paper when we record the information in electronic form, and will keep the information in paper form securely until that occurs.

Our authorised personnel will have access to your information, and are required to treat information as confidential and handle it in accordance with this privacy policy. When we no longer need your information for the purposes we collected it or to which you’ve consented, and provided there is no legal reason we need to retain it, we will take steps to either delete or anonymise your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.

How to access and correct your information

Our digital properties give you the ability to access and update certain information we hold about you. If there is information you cannot update but wish to do so, please contact us at team@futureproof.com.

Access and update your information

You have the right to access and correct the information we hold about you, subject to certain exceptions.

Delete your account

If you no longer wish to use our product or services through your account you are able to request your account to be deleted through your account profile on our digital properties.

Request that we stop using your information

Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent. In these cases, this will not affect any processing that has already taken place. You can also opt-out of our use of your information for marketing purposes by contacting us, as provided below. When you make such requests, we may need time to investigate and facilitate your request. If there is a delay or dispute as to whether we have the right to continue using your information, we will restrict further use of your information until the request is honoured or dispute is resolved.

Opt out of communications

You may opt out of receiving promotional communications from us by either the unsubscribe link within each email, or updating your email preferences with your account profile on our digital properties. Even after you opt out of messages from us you will continue to receive some transactional messages from us where we are legally obliged to do so.

Turn off Cookie Controls

Relevant browser-based cookie controls are described below in our Cookies and Tracking Notice.

Send “Do Not Track” Signals. Some browsers have incorporated “Do Not Track” (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. As of this privacy policy update our digital properties do not currently respond to browser DNT signals as there is no common understanding of how to interact with DNT signals.

How we transfer information we collect internationally

We primarily store the information we collect in Australia, the United States and European Union. We may transfer, process and store your information outside of Australia and New Zealand, to wherever we or our third-party service providers operate (in Australia, the United States and European Union) for the purpose of providing you products or services. We take steps to protect your information whenever we transfer it outside of Australia or New Zealand.

Other privacy information

Our policy towards children

Our products and services and digital properties are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us at store@future-proof-skin.com

Changes to our privacy policy

We may change this privacy policy from time to time. We will post any privacy policy changes on this page and may provide a more prominent notice, if the changes are significant.

Contact Us with any Questions or a Complaint

If you have any questions, a request, or a concern or complaint about how your information is handled please contact us at store@future-proof-skin.com as a first step.

We will contact you within a reasonable time after receiving your request or complaint. If you have made a complaint, we will respond and let you know about the way(s) we think we could resolve that complaint. Future-Proof aims to resolve all complaints promptly.

If you have made a complaint about how we have handled your information that we are unable to resolve with you:

•       If you are in Australia, you can contact the Office of the Australian Information Commissioner at: GPO Box 5218, Sydney NSW 2001. Phone: 1300 363 992. Online: www.oaic.gov.au. Email: enquiries@oaic.gov.au

•       If you are in New Zealand, you can contact the New Zealand Office of the Privacy Commissioner at: PO Box 10 094, Wellington 6143. Phone: 0800 803 909. Online: www.privacy.org.nz. Email: enquiries@privacy.org.nz

Cookie and tracking notice

Future-Proof and our third party partners, such as our advertising and analytics partners, use various technologies, such as cookies and web beacons (also known as tracking pixels) to collection information. These technologies are used to improve and customise our products and services and our digital properties and your experience with them. For example, to allow you to access account related pages, to determine whether an email has been opened and acted upon and to present you with advertising relevant to your behaviour on our digital properties.

How do we use them?

Where strictly necessary

These cookies and other technologies are essential in order to enable features on our digital properties, such as remembering you have logged in.

For functionality

These cookies and similar technologies remember choices you make such as language or search parameters.

For performance and analytics

These cookies and similar technologies collect information on how you interact with our digital properties to enable us to improve how our digital properties operate. For example, we use Google Analytics cookies to help us improve user experience and marketing campaigns but understanding how visitors arrive at and browse our digital properties.

Targeting cookies or advertising cookies

These cookies collect information about your browsing behaviours in order to make advertising relevant to you and your interests. They remember the websites you have visited and that information is shared with other parties such as advertising technologies service providers and advertisers.

Social media cookies

These cookies are used when you share information using a social media sharing button on our websites or you link your account or engage with our content on or through a social media site. The social network will record this behaviour and may link this information to targeting/advertising activities.

How can you opt-out?

To opt-out of our use of cookies, you can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting cookies from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our digital properties and it may break functionality.

Many browsers include their own management tools for removing HTML5 local storage objects or flash objects. You will not be able to opt-out of cookies or other technologies that are “strictly necessary” for our digital properties.

Updates to this Cookie and Tracking Notice

The Cookie and Tracking Notice may be updated from time to time. If we make any changes, we will notify you by revising the Cookie and Tracking Notice “last updated” date at the top of this page.